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Research Report

Provide transition support to both department-based and shared services staff

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities…
Research Report

Engage shared services customers in the conversation around service expectations and ongoing performance

Faculty often equate physical proximity of support staff with service quality. Consequently, they fear that “distant” shared services will prioritize central projects, controls, and costs over academic unit needs.
Research Report

Generation Z is changing the food industry—here’s how

To keep higher education leaders up to speed on evolving tastes, this article unpacks the food industry trends that inform Gen Z tastes.
Research Report

Compendium of Design and Construction Tactics to Minimize Total Cost of Ownership

Facilities leaders can use these proven early designand construction strategies to extend the life ofinstitutional assets.
Strategic Advisory Services
Research Report

Here’s how to start an effective strategic enrollment management plan

As many community colleges find themselves in a precarious enrollment position, leaders have recognized the importance of strategic enrollment management (SEM) planning as a tool to effectively recruit and retain…
Research Report

3 essential staff roles to grow adult and professional education revenue

Dedicating staff to these roles builds the capacity for more significant revenue-generating activities, according to a dataset of 230+ institutions.
Research Report

Design a shared services organizational model that balances efficiency and customer responsiveness

Shared services organizations absorb administrative work from distributed campus units to realize efficiency and quality improvements.
Strategic Advisory Services
Research Report

Student-Centered Math Reforms in High School

In student centered math classes, students reason mathematically, communicate their mathematical thinking to other students, connect math concepts to their experiences, and solve complex, real world math problems rather than…
District Leadership Forum
Research Report

How Gen Z’s demand for radical transparency and authenticity impacts higher ed leaders

Gen Z values emphasizing transparency and authenticity means they expect more information and input on institutional decisions. Meeting students’ expectations for transparency and access to decision-makers requires more dedicated time…
Research Report

The impact of COVID-19 on Facilities work and staff: results of EAB’s survey of senior facilities officers

To better understand the decisions made by Facilities leaders, EAB deployed a survey across mid-April to measure the impact of COVID-19 on operations.
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