When leaders of an organization begin to feel pressure, it's a good indication that their employees already feel the same–if not more, writes Karen Firestone, president and CEO of Aureus Asset Management, for Harvard Business Review.
But providing your team with a supportive and positive environment can help offset some of their stress. Here are five ways Firestone recommends to support your overworked team:
1. Provide a sense of stability
A great way to provide employees with a sense of control over their work environment is to provide them with clarity and certainty, writes Firestone. She quotes a renowned psychologist, Frederick Herzberg, who calls these "hygiene factors," and says they are important to providing some degree of job satisfaction for workers. Try to share any relevant information you can about your organization–particularly around compensation, job role, and any major changes to the organization–or employees might starting thinking of the worst-case scenario, Firestone writes.
2. Treat employees fairly
Employees who feel that their manager is being unfair often become even more stressed and unhappy, writes Firestone. You can show that you are committed to fairness through small acts like listening to everyone during meetings, spending an equal amount of time with each person, and acknowledging someone who already feels they were treated unfairly.
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3. Express your gratitude for them
Find ways to make sure your employees feel appreciated, especially when they are staying late and taking on extra work. Don't be more likely to give criticism than praise, writes Firestone. Walk around the office and thank people for work or signs of dedication that sometimes go unnoticed.
4. Exemplify self-confidence
Employees feel more assured and confident in their job security when they see their boss display confidence, writes Firestone. "When executives demonstrate their own abilities, it provides an assurance to coworkers that they are under the direction of a 'pack leader' who can protect them," she writes. A feeling of protection helps employees feel more satisfaction and less anxiety.
5. Follow up on promises
Workers feel more anxiety when they don't hear back from their boss about a promise they made to them, Firestone writes. It also sets a good example when the person in charge fulfills their commitments, she adds (Firestone, Harvard Business Review, 5/23).
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