Glassdoor’s best places to interview—and what they do right

Interviews are a two-way street: candidates are assessing your organization just as much as you're assessing them.

How can you ensure your top candidate becomes your new employee? You might find inspiration Glassdoor's 2017 list of Best Places to Interview.

To create the list, Glassdoor analyzed reviews of interviews submitted to its website by candidates and employees within the past year. Companies were eligible for consideration if they had at least 1,000 employees as of July 1, 2017 and had collected at least 50 Glassdoor-approved reviews. Glassdoor gave each company a score for interview experience, interview difficulty, and average length of interview process.

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Here are Glassdoor's top 10 best places to interview:

  1. Dignity Health
  2. Horizon Media
  3. Cadence Design Systems
  4. Salesforce
  5. J. Crew
  6. SSM Health
  7. General Mills
  8. LUSH North America
  9. JetBlue
  10. QuikTrip

According to Wanda Cole-Frieman, Dignity Health's VP of talent acquisition, the health system's success in interviews is rooted in a focus on evaluating a candidate's behavioral competencies for kindness, compassion, and human experience.

To develop the process, the health system assembled a team of learning and organizational development professionals, talent acquisition professionals, and mission leaders. Participants were trained to listen to how candidates spoke, so as to pick out words and phrases that indicate an applicant possesses empathy, self-awareness, and deep interest in health care—indications, Cole-Frieman says, that suggest an applicant will provide patient-centered, high-quality care.

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For instance, during the interview process, a leader asks candidates to share which of Dignity's values speaks most to them, as well as how they express that value in their professional lives.

"If we do it right the first time and we assess candidates based on the fit of the organization, ideally we will have more engaged employees who deliver care in a way that is patient-centered," says Cole-Frieman. "We really want to attract folks who believe at their core, not just intellectually but in their heart, that kindness can heal."

Separately, Thomas Ahr, VP of talent at SSM Health, says his health system aims to make the interview process reflective of the organization's overall commitment to exceptional experience for patients and staff. To that end, the health system launched an interview program, called Hire for Fit, to support effective hiring and to collaborate with internal and external consumers. The program also:

  • Uses an interview self-scheduling tool for applicants' convenience;
  • Communicates with applicants and new hires via a texting program;
  • Offers online chat abilities for candidates throughout the country to interact with recruiters; and
  • Provides tips on interviewing and resumes to candidates

(Glassdoor ranking, accessed 8/28; Best Places to Interview methodology, accessed 8/22; MacDonald, FierceHealthcare, 8/16).

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