Frequently Asked Questions


In order to participate in a webconference, we ask that you first register on EAB.com. A confirmation email will be sent to you once your registration is complete. Additionally, a webconference reminder email will be sent the afternoon prior to the event.

Webconferences hosted through the EAB.com website utilize the Citrix GoToWebinar and Citrix GoToMeeting platforms. The video access information, as well as any printable slides (if applicable), will be available on our website thirty minutes prior to the webconference. Audio access information will be provided once you have logged in to the GoToWebinar or GoToMeeting.

Should you have any questions or require assistance accessing a webconference, please contact our Webconference Help Desk at 202-266-6840 or research@eab.com. Additionally, please feel free to download our GoToWebinar Quick Reference Guide for information on how to maximize your GoToWebinar experience.

Frequently Asked Questions

How do I register for a webconference?

Once you have navigated to a webconference of interest, you may register by clicking the “register” button. Once you complete the registration form, please click “submit.”

An email confirmation will be sent to the primary email address for your user account. This email will include a link to the webconference page, which you may use to access the webconference on the day of the event. We will also send our registrants a reminder email the afternoon prior to the event.

Your webconference registration will be placed into the “Your Events” section on EAB.com. This may be found on the top navigation bar when you are signed in to EAB.com, as shown below. If you are registering a colleague for a webconference through your user account, your colleague’s registration will not be stored in the “Your Events” section.

When can I access the printable slides and the audio/video access information for a webconference?

Slides will be made available at least thirty minutes prior to the webconference. (Please note that slides are not available for all webconferences.) Should you not be able to locate slides for a specific webconference, please feel free to contact our Webconference Help Desk at research@eab.com.

The red "Join Webconference" link will be activated thirty minutes prior to the start of the event. Audio information is provided in the Audio pane of the GoToWebinar control panel, which will open automatically when the GoToWebinar platform launches.

How do I install the GoToWebinar/GoToMeeting software?

The GoToWebinar/GoToMeeting software will automatically install when you join the webconference. If you are prompted to download or update the software, please click Yes, Grant or Trust to accept the download. Once the software is fully installed, the webconference will automatically launch on your computer.

What are the Citrix GoToWebinar/GoToMeeting technical requirements?

For PC-based users:

  • Required: Windows® 7, Vista, XP or 2003 Server
  • Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
  • Required: Internet connection, with cable modem, DSL or better recommended
  • Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows® Vista.

For Mac-based users:

  • Required: Mac OS® X 10.5 (Leopard®), OS X 10.6 (Snow Leopard®)
  • Required: Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
  • Required: Internet connection, with cable modem, DSL or better recommended
  • Required: Intel processor with 512 MB of RAM or better recommended.

For iPad-based users:

  • Required: Free GoToMeeting app from the Apple App Store
  • Required: Organizer must be using GoToMeeting v4.0 build 320 or higher
  • Required: WiFi connection to use VoIP

Audio Option: To use a microphone and speakers (VoIP):

  • Required: A fast broadband connection, with 384 kbps or more recommended
  • Required: Microphone and speakers, with a USB headset recommended

Can more than one person access the webconference with my login information?

EAB.com login credentials may only be used from one computer to access a webconference. Should you have a colleague interested in accessing a webconference from a separate computer, he/she will need unique EAB.com login credentials. Should your colleague need a user account, our new user registration page may be accessed directly at www.eab.com/Members/Register.

Are continuing education units available for webconferences?

EAB does not issue credits for webconferences unless specifically noted. Should you have questions regarding events that offer credits, please contact your relationship manager.

What if I miss a webconference?

EAB webconferences are recorded. Recordings typically become available within 48-hours of the broadcast. Please use our search bar to locate an archived webconference. The archived webconference page will stream the recording directly in the page.

Audio Issues?

I hear static, beeping or a clicking sound

  • Electronic devices can affect microphone and speaker devices. Move any electronic handheld devices away from your microphone and speakers.

I'm experiencing echo, feedback or background noise

  • For optimum sound quality, a USB headset is recommendation. A larger list of recommendations may be found further below.
  • If you join your Webinar via telephone, ensure the audio setting on your Control Panel is not set to Use Mic & Speakers.
  • Built-in or external speakers can cause echo. We recommend reducing the speaker volume to a low level.
  • Laptops with built-in microphones can pick up noise and cause echo. Using a built-in microphone for your audio is not recommended. Please turn off your laptop's built-in microphone, turn it off for your presentation (check your laptop's owner manual).
  • Webcams with microphones can pick up additional noise and cause echo. Using a Webcam for your audio is not recommended.
  • If using a microphone, move the microphone closer to your voice and away from competing sounds (e.g., computer fans). The microphone should be a distance of at least 1.5 feet away from any speakers that are built into or connected to your computer.
  • Avoid moving or touching the microphone during your presentation.

Words are getting cut off or are being dropped

Dropped words, delay or robotic sound is often due to poor network performance, lack of memory or high CPU usage.

  • Close all applications you are not using for your presentation.
  • VoIP users: A dial-up Internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection.
  • VoIP users: If the problem persists, switch to Telephone mode. Select Use Telephone in the Audio pane and dial in to the Webinar.

I need to adjust my VoIP audio volume

  • Click Audio Setup in the Audio pane. Under Speakers Setup, move the slider bar to the desired volume.

For best sound quality, access our recommendations for VoIP audio devices.

Download PDF VoIP recommendations