Administration of Ombudsman Offices

At Liberal Arts Institutions

Topics: Employee Health and Wellness, Human Resources, Administration and Finance, Campus Climate, University Systems and Governance

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Summary

Ombudsman offices reduce workplace conflict, improve campus climate, and encourage institutional diversity. This report addresses the administration of ombudsman offices at small, private liberal arts institutions. We also outline trends and strategies for conflict resolution.

Research Questions

  • Do institutions create formal ombudsman units?
  • What alternative structures do institutions employ to respond to concerns about campus climate?
  • What factors motivate an institution’s structural approach to ombudsman functions?
  • What are the primary functions of the ombudsman office or ombudsperson?
  • Who serves as ombudspersons (e.g., faculty, community members, administrative staff), and to whom do ombudspersons report?