Implementing Shared Services

Shared Services Structures, Transitions, and Outcomes

Topics: Shared Services, Administrative Service Delivery Models, Administration and Finance

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Summary

Institutions contemplate shared services to streamline administrative processes and reduce redundancies. This brief profiles institutions transitioning to shared services models to explain the structure, operations, and implementation of shared services centers.

Research Questions

  • How do contacts generate support from staff, faculty, department chairs, and deans for implementation? What concerns do contacts perceive about faculty-staff relationships?
  • Who leads transitions to shared services models? Which staff participate?
  • What is the process to implement shared services models? What is the timeline for implementation?