Program Reviews for Business Services and Administrative Departments

Topics: Administration and Finance

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Research Questions

  • What methods are used to conduct uniform reviews across administrative units? 
  • Is there a review process comparable to that of academic programs?


This brief explores how large, public institutions conduct reviews of administrative or business services units, examining formal, informal, and third-party review structures. Specific methods explored are developing division-wide strategic planning, partnering administrative program reviews with academic program reviews, and conducting individual department reviews.

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