Improving Collaboration Between Business Office Staff and Departmental Staff

Topics: Administration and Finance, Organizational Structures

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Research Questions

  • How do contacts divide responsibility for business services between central office staff and college or department staff? 
  • How do central staff support college and department staff to provide departments with business services?
  • How do directors of human resources and accounts payable offices train college and department staff to use electronic systems correctly? 
  • How do institutions transition to new structures to provide business services to departments?


Business services staff decrease their workloads through delegation of tasks to college and department staff. This brief explores division of responsibilities among staff, methods of specialization to increase staff efficiency, and training for college and department staff to conduct business services. It includes strategies to transition to new structures for business services.