Transitioning to a Shared Services Model

Considerations for Implementation and Evaluation

Topics: Shared Services, Administrative Service Delivery Models, Administration and Finance

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Summary

As pressures on university revenue continue to mount, a growing number of public and private universities have considered implementing a shared services model to reduce administrative costs and improve resource efficiency. This report examines the implementation process and associated outcomes of leading shared services models, and highlights the diverse approaches universities are pursuing to reduce administrative overhead.

Research Questions

  • How are university shared services models structured?
  • What functions do shared services centers perform?
  • What resource efficiencies result from the implementation of a shared services model?