Providing Faculty Support Under Shared Services Models

Faculty Support Services at High Research Institutions

Topics: Shared Services, Administrative Service Delivery Models, Administration and Finance, Academic Support Programs, Student Experience, Student Affairs

This is a preview of restricted content.

  • If you are an EAB member, please log in.
  • If you are logged in and still see this message, the content is outside your membership portfolio, and we invite you to learn more by contacting us.
  • If you are not an EAB member and wish to learn more, please contact us.

Summary

As institutions reduce school and college budgets, deans lower administrative expenditures with new organization models, particularly shared services. This report examines how institutions provide faculty with administrative services (e.g., human resources, accounting, finance) under shared services models across academic units. More specifically, it examines service center organizational structures and staffing, service model implementation, and transition and service impacts on department efficiency.

Research Questions

  • What support functions and services do shared services centers provide faculty? How do institutions structure shared services?
  • What are the organization and reporting lines of shared services models?
  • What is the process (e.g., gradual, phased) to implement shared services models?