Insourcing Custodial Services

Practices, Implementation, and Outcomes

Topics: Human Resources, Administration and Finance, Outsourcing, Administrative Service Delivery Models

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Summary

This research project examines the financial and organizational structure of in-house custodial units, and provides information on staffing levels, reporting structures, shift allocations, and housekeeping standards and services. This report also assesses the benefits and drawbacks of in-house custodial units compared to outsourced custodial units.

  • Key observations from our research:


    1. Institutions maintain in-house custodial services units to improve customer service, enhance staff satisfaction, and offer greater control over hiring processes.

    2. Budgetary allocations for in-house custodial units far exceed the budgets of outsourced custodial services.

    3. In-house custodial units typically consist of one manager, one or two assistant managers, five or six supervisors, and 80-120 housekeepers.

    4. Housekeeping directors and managers familiarize newly hired staff with university-specific cleaning standards and provide ongoing safety and equipment training to all staff.