This research project examines the financial and organizational structure of in-house custodial units, and provides information on staffing levels, reporting structures, shift allocations, and housekeeping standards and services. This report also assesses the benefits and drawbacks of in-house custodial units compared to outsourced custodial units.
Key observations from our research:
1. Institutions maintain in-house custodial services units to improve customer service, enhance staff satisfaction, and offer greater control over hiring processes.
2. Budgetary allocations for in-house custodial units far exceed the budgets of outsourced custodial services.
3. In-house custodial units typically consist of one manager, one or two assistant managers, five or six supervisors, and 80-120 housekeepers.
4. Housekeeping directors and managers familiarize newly hired staff with university-specific cleaning standards and provide ongoing safety and equipment training to all staff.