Day 1

12:00 p.m.
Guest Arrival and Registration
Lunch provided

12:30 p.m.
State of the Union
Four Market Trends to Watch in 2018

2:30 p.m.
Achieving Principled (Not Profitless) Growth
Avoiding the Most Damaging Mistakes in New Program Planning and Ensuring Net-Positive Launches

5:45 p.m.

Day 2

7:30 a.m.
Optional: Academic Performance Solutions Breakout Session
Leveraging Institutional Data to Improve Academic Resource Allocation Decisions

8:00 a.m.

8:30 a.m.
Realizing the Promise of Process Improvement
Designing 21st-Century Administrative Processes for Greater Efficiency, Capacity, and Cost Savings

10:45 a.m.
Scaled Services
Harnessing Organizational Redesign to Increase Productivity, Service Quality, and Cost Savings

12:30 p.m.