Using the Administrative Alignment Survey

Topics: Administration and Finance, Administrative Service Delivery Models

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About the Webconference

Learn more about the Administrative Services Alignment Tool, a service available to all Business Affairs Forum members. This web-based survey tool allows chief business officers to benchmark service performance and alignment against national and peer institutions.

In this session, we will examine some of the most compelling findings from the tool, delving into the administrative services that are vital to customers, which functions routinely under or over perform, and the alignment between customer and service provider perceptions of service efficiency.

This session will explore how to:

  • Use the organizational alignment survey to identify campus preferences
  • Contextualize institution performance compared to relevant benchmarks
  • Guide resource allocation based on areas of need
  • Highlight how other institutions have used the tool to make staffing and organizational structure decisions

Presenter: Leonor Keller