Aligning administrative services to support institutional priorities

Many strategic priorities—such as attracting top talent, building business intelligence, and adapting classroom space to meet evolving pedagogy–depend on the expertise and resources found in administrative units.

However, institutions often struggle to maximize administration’s strategic impact because of a lack of actionable information or data. Business leaders are not always sure which administrative unit activities have the most impact or value, or how their units are currently performing on those activities and relative to peers.

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Bending the Administrative Labor Cost Curve

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