While surveys on institutional data management in higher education uniformly show that colleges and universities are tracking more data than ever before, chief business officers often cite a lack of credible data as an impediment to many of their top priorities, including administrative effectiveness.
Diagnostic: Evaluate the breadth and effectiveness of the decision support tools on your campus
Given the countless ways to measure unit performance, leaders often struggle to choose metrics that truly evaluate operational effectiveness. Units that track the wrong metrics may waste time on insignificant issues or miss an emerging problem. Worse yet, units that track all possible metrics often fail to extract actionable information, which leads to diluted improvement efforts.
Representatives Metrics Tracked by Facilities Leaders
Still overwhelmed with data? Use our compendium for 21 administrative units
Struck with analysis paralysis
Moreover, a failure to stipulate associated “action triggers” can undermine well-selected core metrics. Without a formal system of red flags, unit leaders often explain away performance gaps and fail to act on negative trends. Some unit leaders assume better days are ahead, while others succumb to analysis paralysis—continuing to analyze and re-analyze data while the situation deteriorates.
Rising Off-Contract Spend at Example Institution
Leverage data to enhance unit performance
To enhance administrative unit effectiveness, business leaders must identify the metrics that provide the greatest insight into unit performance gaps. Moreover, they must link the metrics to specific thresholds that require action if performance slips. In our latest study, we offer a six-step filtering process to help you identify core performance metrics strategies and set principled action triggers that signal underperformance.
Six-Step Filtering Process
Mind the performance gap
While the selection of core metrics is the first step to enhance unit performance, data alone does not compel corrective action from unit leaders or senior executives. Read our full study to learn how you can use established thresholds for corrective action to bolster your metric selection. Read the study.