Trying to reallocate HR resources? Freeing up staff capacity is only half the battle.

As more members engage in HR department restructuring or process improvement efforts, they are successfully uncovering and eliminating inefficiencies so that staff require less time to complete tasks.

Individual staff hours often impacted by process redesign

Unfortunately, HR leaders do not always refocus individual staff members toward new unit priorities. Failing to capitalize on staff hours freed-up after process improvement will result in one of two equally poor outcomes.

On the one hand, staff’s current work may once again expand to fill the newly freed-up time, even if process tasks do not actually require the time allotted. On the other hand, staff may misuse available work hours. Therefore, HR leaders must redirect staff toward value-added department activities as their capacity increases.

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A kinder, gentler process improvement approach

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