An institution's work processes are its means of production. They determine how people operate. Simplifying and standardizing those processes can create efficiency, free up capacity, and even unlock opportunities to scale.
Many formalized process improvement methodologies compete for attention, but you don't have to decipher all the buzzwords. Regardless of which approach you adopt, five steps contain the active ingredients to understand and untangle processes that are overly complex, paper-based, out of sync with policy, or otherwise "broken."
This infographic outlines the five critical steps that organizations must take as part of their process improvement journey.
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