Centralizing Enrollment Management Services at Multi-Campus Community Colleges

Topics: Community College, Enrollment Management, Shared Services, Administrative Service Delivery Models, Administration and Finance

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Research Questions


How have multi-campus community colleges centralized enrollment management services such as admissions, financial aid, recruiting, and student records, across campuses? What enrollment management processes are conducted in a back or separate office? Have other institutions used call centers to improve student services? How are other institutions leveraging technology to ensure the quality and timeliness of service?

Summary


In an effort to improve consistency and customer service several multi-campus community colleges have centralized enrollment services (e.g., admissions, financial aid, recruiting, and student records) either across campuses into one enrollment services office, or on each campus. This brief examines this reorganization at six community colleges, paying special attention to staffing models and lessons learned.

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