Eliminating Enrollment Pain Points

Five Strategies to Increase Applicant Conversion Rates

Topics: Community College, Enrollment Management, Admissions, Financial Aid, Student Affairs, Student Experience, Student Retention and Success

Intake Not Easy on Your Own

Students Face Significant Challenges Trying to Self-Navigate

Unfortunately, the typical new community college student faces a wide range of obstacles when attempting to self-serve during the intake process. While administrators often describe intake as a straightline process, students experience a system much more complicated.

The graphic featured on this page is an adaptation of EAB’s “Chutes and Ladders” depiction of the new student intake process—gathered from hundreds of interviews with students and administrators, as well as from our own oncampus enrollment pain point visits. From all of these conversations and observations, we identified four primary obstacles that create excess effort for students looking to self-serve during intake.

Our research found a critical need to reduce the amount of effort and steps required to complete intake, and to help students identify the best choice in a growing sea of options.

+ Download Graphic

Gaining Insight Through Secret Shopping

Five Strategies to Eliminate Enrollment Pain Points