As institutions enroll an increasing number of online students, career services offices often struggle to administer services to off-campus student populations. This project examines the structure and delivery of career services for online students. In particular, it addresses the staffing, services offered, and technology utilized within career services.
Key observations from our research:
1. Profiled institutions do not support a separate career services office exclusively for online students.
2. A robust self-service website, supplemented with phone advising opportunities, is the most effective career services model for online students.
3. Comprehensive career services websites include various software tools that allow students to search job databases, practice interview skills, and find industry information.
4. Most profiled institutions contract with external vendors to provide various software tools for their students, but do not entirely outsource any components of career services.
5. Online students typically learn about career services through academic department emails, advisers, and on the distance learning website.