This research analyzes the structure, services offered, and resources dedicated to pre-admissions advising services for undergraduate degree-seeking students in online programs. We also examine how institutions evaluate the impact of their pre-admissions advising services.
Key observations from our research
1. The structure and format of online undergraduate programs at profiled institutions determines the breadth of advising services (e.g., number of advising teams, frequency of advising sessions).
2. Pre-admission advisors at profiled institutions guide prospective students through program applications and initial enrollment, while academic advisors provide traditional advising services (e.g., course selection, degree planning).
3 Administrators limit volume of advising appointments and requests by including self-guided advising tools for students on institutional websites.
4. Directors assess the success of advising services by tracking student-advisor interactions and administering student surveys.
Online Student Support Services
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