by Lauren Burakowski, Senior Analyst
The vast majority of colleges and universities have implemented computerized maintenance management systems (CMMS). These systems simplify the managing, scheduling, and tracking of maintenance work. Most CMMS vendors provide the same core services, but variation in modules and costs mean institutions vary widely in which system they prefer.
To understand the prevalence of the various CMMS vendors, the Facilities Forum conducted a poll across February 2017. We asked members which vendor they used and how satisfied they were with their decision.
Breakdown of institutions by vendor
Of the 81 institutions surveyed, 26% of respondents used AssetWorks’ AiM, followed closely by TMA Systems (22%), SchoolDude (14%), and FAMIS (11%). Twenty percent of institutions are grouped into an “Other” category because they use one of nine other options for their CMMS (each option is used by three or fewer respondents).
The “Other” category includes IBM TRIRIGA, ARCHIBUS, In-House Systems, None, Centerstone, NetFacilities, PeopleSoft, Planon, Dematic – Sprocket, with not more than three institutions reporting using each option.
A deeper dive into factors influencing CMMS choice reveals differences in the types of institutions that tend to adopt certain CMMS vendors.
Findings by institution type
The greatest variation in CMMS adoption occurs among institutions with more than 10,000 students those with fewer than 10,000 students. The most prevalent CMMS vendor among large institutions is AiM with 29% of the large institutions, while SchoolDude is most common among smaller to mid-sized colleges at 36%.
- AiM (29%)
- TMA (22%)
- FAMIS (10%)
- SchoolDude (36%)
- TMA (23%)
- AIM (18%)
Vendor adoption also differs amongst public and private institutions. The most common vendor for public institutions is AiM (33%), while there is a two-way tie for private institutions between SchoolDude (24%) and TMA (24%).
- AiM (33%)
- TMA (21%)
- FAMIS (14%)
- SchoolDude (24%) and TMA (24%)
- AIM (14%) and IBM Maximo (14%)
Usage also varies by research intensiveness such that AiM is again the most common CMMS (33%) among research intensive institutions, while SchoolDude (44%) is most common at institutions that are not research-intensive.
- AiM (33%)
- TMA (21%)
- FAMIS (12%)
Non-Research Intensive Institutions
- SchoolDude (44%)
- TMA (26%)
- FAMIS (9%) AIM (9%)
Satisfaction with CMMS
Overall, Facilities Forum members are generally happy with their institution’s CMMS or optimistic about deployment, as the graph below illustrates.
Because the Facilities Forum survey went out to the entire membership, multiple people at different levels of an institution could respond. Interestingly, about 25% of institutions have multiple respondents with differing opinions about their CMMS. Half of those institutions saw that facilities leaders were happy with their CMMS, while their reports were not. At two institutions, the facilities leader is less happy with their CMMS than their direct reports. This lack of alignment signals that facilities leaders should constantly check in with direct reports about how adoption of the CMMS is going—even after the implementation is complete.
Best practices you can use to improve your customer service satisfaction survey
As CMMS system manages your institution's scheduling of maintenance, don't lose sight of the data that comes after the task is complete. We put together five ways to improve your facilities customer service satisfaction survey to ensure you capture actionable information. Continue reading.
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