The adoption of computerized maintenance management systems (CMMS) in higher education facilities management is nearly universal. While these systems have the same core functionality, variation in modules and cost mean campuses use different vendors.
In 2017 the Facilities Forum began recording CMMS vendor adoption and satisfaction. We continued that research with a poll conducted between July and August of 2018. We asked members which vendor they use and how satisfied they are. Read on to see the most popular vendors for different types of institutions.
Breakdown of institutions by vendor
AiM Assetworks is the most commonly used vendor, followed by WebTMA, SchoolDude, IBM Maximo, and Accruent’s FAMIS. 22% of responses are grouped into the “other” category because they use one of 13 other options for their CMMS.
Findings by institution type
Facilities units’ needs vary and their choice of CMMS vendor reflects this variance. To probe the differences among institutions, EAB broke CMMS responses into three categories: large vs. small-to-mid-size institutions, public vs. private institutions, and research vs. non-research-intensive institutions.
Large vs. small- to mid-sized institutions
The data show that large (10,000 students or more) and small- to mid-sized campuses (fewer than 10,000 students) prefer different CMMS vendors. Large institutions most commonly use AiM Assetworks (37%), whereas small-to-mid-sized institutions most commonly use SchoolDude (26%). Interestingly, large and small-to-mid-sized universities use WebTMA second most and at similar rates (22% and 21% respectively).
For large universities, the two most popular vendors (AiM AssetWorks and WebTMA) have a 56% adoption rate. The next largest vendor, IBM Maximo, has only 9% of the large institution market share. By comparison, small- to mid-sized institutions exhibit more parity. Vendor adoption rates illustrate this parity: 26% of small- to mid-sized universities use SchoolDude, 21% use Accruent’s FAMIS and WebTMA, and 16% use AiM Assetworks.
Research vs. non-research-intensive institutions
Research and non-research-intensive universities vary in their choice of CMMS vendors. Research institutions most often choose AiM AssetWorks as their CMMS vendor (40%). Non-research-intensive institutions, on the other hand, report using SchoolDude most often at 30%.
Public vs. private institutions
The largest variation in CMMS adoption occurs among private and public universities. Public institutions most commonly choose AiM Assetworks (40%), whereas private institutions most commonly choose WebTMA (31%). Interestingly, the vendor with the largest market share for both public and private institutions has more than twice the adoption rate as vendor with the second largest market share.
CMMS vendor satisfaction
As with vendor adoption, vendor satisfaction varies wildly. SchoolDude and AiM Assetworks have the most satisfied customers with 77.8% and 57.7% of respondents respectively happy with their deployed systems or optimistic about deployment. In fact, no other CMMS vendors received majority “happy” or “optimistic” marks.
Campuses with other CMMS vendors largely feel neutral about their current CMMS vendor. WebTMA is the only CMMS vendor whose users reported that they were unhappy or pessimistic more often than happy or optimistic.
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