Guide to Conducting Behavioral-Based Interviews

In the midst of a labor shortage and increased competition from the private sector, facilities leaders are seeing more staff turnover. The cost of turnover for some skilled trades positions—candidate recruitment, new employee onboarding, lost productivity—can be as high as 200% of the position's annual salary.

To ensure the best new hire, facilities teams have started using behavioral-based interview (BBI) questions to evaluate candidates. BBI enables managers to identify candidates who are both technical and cultural fits by auditing concrete examples from past experiences, signaling how the candidate will likely perform in the future. Candidates who spike on both technical and cultural alignment are more likely to attach to the college or university and are less likely to turn over.

This toolkit explores six tools to help facilities leaders incorporate BBI into the hiring process for any position.

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