EAB's IT Functional Diagnostic

Assess maturity and importance for critical higher education IT capabilities

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How is EAB's IT Functional Diagnostic different from other benchmarking efforts?

While there are no shortage of IT maturity surveys or IT benchmarking surveys, Forum members noted that past efforts have fallen short in two critical ways:

Non-industry-specific maturity diagnostics fail to consider the complexities of higher education.

Previous surveys too often focused on basic IT categories, leaving out major considerations for campus IT functions such as the degree of collaboration across distributed IT units and instructional technology offerings. For this diagnostic, the IT Forum worked with campus CIOs and their teams to identify 29 key competencies of a high-performing IT function in higher education.

Long benchmarking surveys fail to facilitate action or cross-campus conversations.

Existing benchmarking surveys are often completed below the senior campus leadership level. The length of these surveys also prohibits clear findings for decision-making and prioritization. This relatively short diagnostic provides easy insight into IT performance gaps. Multiple campus members, such as IT directors or senior executives, may also take the diagnostic to assess cross-campus perceptions of the IT function’s performance.

What information will we need to provide?

For each of the 29 capabilities, you will need to identify a maturity level. Our model stakes out a highly mature ambition at Level 4 and provides a baseline for acceptable performance at Level 1. Levels 2 and 3 describe steps in the interim stages and may be subject to some interpretation.

We also ask you to identify how important each capability will be to your campus within the next two years. Together, this combination of maturity and importance should identify gaps in current performance and support prioritization efforts on your campus.

Who should complete the survey? How long will it take to complete?

For a benchmarking report against other responding institutions, please designate a single IT leader (e.g., CIO, Deputy CIO) to complete this survey on behalf of the function, and we will send that individual a customized analysis.

If you are also interested in an assessment of intra-institutional alignment on these questions, the tool can be used to compare team and executive scoring on maturity and importance of IT capabilities. Please contact your EAB dedicated advisor if this is of interest to you.

The survey takes approximately 45 minutes to complete for each individual.

What will I get for completing the survey?

You will receive a summary report of the results in the coming months, as well as a customized report benchmarking results from your institution to other members of the IT Forum and IT teams across North America.

What if I have questions while completing the survey?

Please email your dedicated advisor, and we will respond promptly. You may go back and edit your responses until you exit the survey or click "Submit" on the final page. Once the survey is complete, you will no longer be able to edit responses.