Responding to Increased Demand for Counseling Services

Topics: Mental Health and Counseling, Student Health and Wellness, Student Affairs

This is a preview of restricted content.

  • If you are an EAB member, please log in.
  • If you are logged in and still see this message, the content is outside your membership portfolio, and we invite you to learn more by contacting us.
  • If you are not an EAB member and wish to learn more, please contact us.

Research Questions

  • How do other institutions minimize wait times for students seeking assistance from counseling centers?
  • What successes and drawbacks have been observed with treating students in a group setting?
  • How do centers determine if students should receive treatment in-house or from outside providers in the local community?


As demand for student counseling center services continue to grow (and available resources may continue to shrink), institutions are tasked with developing innovative approaches to responding to students’ mental health needs. This brief outlines four public institutions’ intake and scheduling policies, approaches to group therapy, and strategies for referring students to outside service providers in the surrounding community.


Download PDF Download PDF