Student Loan Services

Organizational Structure, Delivery, and Assessment


This report analyzes the organization of student loan services at large, public institutions. Specifically, we investigate how administrators structure student loan offices, deliver services to students, and evaluate their offices.

Key observations from our research

1. Two institutional offices manage student loan services at all profiled institutions.

2. Loan staff oversee the life cycle of student loans from application to repayment.

3. All profiled institutions offer short term loans, which range from $100 to the total cost of tuition for one semester (e.g., $5,000)

4. Institutions proactively engage with and educate students about loans through financial literacy workshops and personalized communication.

5. Administrators assess the impact of their offices through survey distribution and adherence to processing time standards.

This is a preview of restricted content.

Full access to this content is reserved for Student Affairs Forum members. Log in now or learn more about Student Affairs Forum.

Next, Check Out

Student Affairs Innovation Center

  • Manage Your Events
  • Saved webpages and searches
  • Manage your subscriptions
  • Update personal information
  • Invite a colleague