Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Diagnostic Questions

The following questions are designed to guide members in evaluating their current referral process. Based on the number of affirmative responses, each member will fall into one of the categories on the opposite page. These categories can be used to identify tactics particularly well suited to member circumstances. Note: questions should be answered from the perspective of the BIT Chair.

1. Does a single person or team receive information about students of concern from faculty and staff?
2. Can referrers communicate with this person or team through multiple channels (e.g., web form, email, phone)?
3. Is information about referral channels housed on a dedicated BIT page within your institution’s website?
4. Do referrers receive confirmation that their referral has been received and will be reviewed within a specified period of time?
5. If the original confirmation consists of an automated email, do you subsequently send a personalized email or call referrers to solicit additional information and reassure them that their concerns are being actively investigated?
6. Throughout the months following the referral, do you periodically touch base with referrers to ask about new developments and to communicate that your BIT is continuing to monitor the case?
7. Do you review aggregated case data to identify departments or units from which you receive the fewest referrals?
8. Do you use referral data to offer targeted programming and training to the departments and units that submit the fewest referrals?

Branding One-Stop Referrals

Understanding Your Current State