Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

“I Am Concerned. Who Do I Contact?”

Potential Referrers Typically Face an Array of Choices

Forum research illustrates how BITs must build awareness of a single referral contact to be successful in their work. The status quo at most institutions, however, is that a person looking to make a referral is faced with a bewildering set of choices and options. Presenting referrers with a seemingly endless list of telephone numbers and units causes confusion and in some cases deters referrals.

Referrers may choose not to report their concerns rather than alert the wrong campus unit or they may default to calling the counseling center which (due to privacy laws) may inhibit information-sharing across campus.

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Understanding Your Current State

Widening the Referral Pipeline