Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Creating a One-Stop Referral Portal

The University of Akron’s CARE Team Website

The Forum’s analysis reveals that The University of Akron has developed a best-in-class referral portal. The Care Team’s online portal contains information about the team and their process as well as a prominent button for the online referral form.

Recognizing that some people are skeptical about online forms, the portal also includes the names, pictures, and phone numbers for the team’s co-chairs. This tactic puts a face on the referral system and reassures people the information is going to real people and not ending up unread in a random database.

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“All Roads Lead to Rome”

A Catch-all for Faculty Concerns