Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Essential Components in Post-Referral Communication

EAB Analysis

Beyond making the referral process easier to navigate, BITs must also build awareness and confidence among referrers. The Forum suggests that teams craft a post-referral communication designed to reassure faculty and staff that their information was received, provide next steps, and encourage further communication as needed.

Research contacts assert that follow-up communication also serves as a useful education tool. As faculty and staff members submit concerns, they learn process next steps and increase the likelihood that the referrer will feel comfortable submitting another concern in the future or contacting the team with additional information about the current case.

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Practice #4: Post-Referral Communication

Closing the Feedback Loop