Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Sustaining Engagement Beyond the Referral

Multiple Follow-Ups Yield Intel and Alleviate Concerns

Experts suggest that BITs should also conduct a second outreach to the referrer when the case is closed or handed off for long-term tracking and management. Forum research, however, surfaced few examples of teams implementing a second outreach in a systematic manner.

The Forum believes that post-referral communication is an area where teams are still evaluating their options and refining strategies. We expect to see continued innovation and development in this area as teams look to reinforce community awareness and build trust in the BIT process.

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A Personal Touch at Harper College

Practice #5: Referral Gap Analysis