Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Practice #5: Referral Gap Analysis

Identifying Referral Gaps

Using Data Analysis to Pinpoint Holes

The Forum’s analysis shows that the fi nal component in a well-developed referral system is a mechanism to identify barriers and process ineffi ciencies. A gap analysis is one strategy well suited to helping BITs examine referrer data and highlight areas for improvement. To conduct this exercise, BITs must track the source, location, and type of referrals.

It can also be useful to gather information on referral channel to track trends around whether referrers are reporting concerns via phone, email, or online forms.

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Practice #4: Post-Referral Communication

Formalizing Team Processes