Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Practice #10: Referral Auto Alerts

Instant Notification about New Referrals

Saint Joseph’s University’s Team Receives Automatic Alerts

In conducting this research, the Forum surfaced three ways to speed up BIT information gathering and communication. The first strategy is implementing auto-alerts to swiftly notify all group members when a referral is received through an online form or dedicated email address. These alerts can either be a copy of the referral form or a database notification that prompts team members to login to view the new case. 

Once they received an auto-alert, BIT team members at Saint Joseph’s University are expected within a defined timeframe to gather information from their areas and report their findings to the team’s chair. Key benefits of this approach include faster information gathering and the ability to conduct more action-focused discussions during regular team meetings.

Instant Notification about New Referrals

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The Inefficiencies of Universal Care

Lack of Filter Makes BIT Workload Unsustainable

Even when teams use auto-alert messages to quickly notify the group and speed up the information gathering process, they usually struggle to redirect low-level cases to on-campus resources before the regular meeting. As a result, team meetings end up cluttered with various issues that do not need extensive discussion with the full BIT.

The Inefficiencies of Universal Care

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Consolidating Case Information

Practice #11: Referral Escalation Manager