Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Practice #12: Pre-Meeting Briefings

Running a Best-in-Class Meeting

Structured Agendas Create Productive Discussions

While resource constraints may prevent some universities from establishing a referral escalation manager, the Forum strongly recommends that every BIT implement pre-meeting briefings. This tactic requires the team to create a structured, regular agenda format for weekly meetings. Ideally the agenda balances discussion of new cases with updates on older cases and periodic check-ins on long-term cases. 

Once the team has developed a regular agenda format, the team chair is responsible for sending out the briefing at least two days in advance of the meeting. The Forum believes that this practice is a quick-win strategy that can immediately improve meeting efficiency and reduce team response time.

Running a Best-in-Class Meeting

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Holding Team Members Accountable

Escalation Manager Proactively Addresses Low-Level Cases

Using a pre-meeting briefing also sets the expectation that all team members will view the agenda, read any BIT notes, and check their unit’s records, making them accountable for completing these key duties before the meeting. Interviewees who utilize this strategy emphasize how it creates a consistent meeting structure, front-loads information gathering, and ensures the BIT’s time is spent on the most urgent and complicated cases.

Holding Team Members Accountable

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“Should We Keep Records for BIT Work?”

Many Institutions Remain Hesitant to Keep Robust Files

Across this research, poor and incomplete recordkeeping emerged as one of the most intractable challenges to improving BIT efficiency. Interviewees highlighted a variety of issues covering legal concerns, resource constraints, and implementation barriers as reasons why they do not currently have a central repository for case records and a regular process for data tracking.

“Should We Keep Records for BIT Work?”

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Practice #11: Referral Escalation Manager

Practice #13: Case Recordkeeping Systems