Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Practice #9: Performance Audit

“How Can We Improve Our Performance?”

Buffalo State College's Self-Evaluation Instrument for BITs

As a result, the Forum recommends that institutions review team performance on an annual basis. For example, Buffalo State College has developed an instrument designed to help BITs assess their strengths and areas for improvement. The instrument covers five main sections: team members, team process, operational concerns, working with key constituency groups, and developing team performance.

“How Can We Improve Our Performance?”

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Carving Out Time for Reflection

Buffalo State’s Team Discusses Evaluation Results at Mid-Year Retreat

During 2011-12, Buffalo State’s BIT used the diagnostic audit as part of their team retreats. In advance of the retreat session, the chair asked each team member to complete the instrument and submit their quantitative rankings and qualitative responses. After receiving the data, the chair reviewed the responses and built time into the retreat agenda to discuss the notable findings. 

The group’s discussion helped to pinpoint strengths, identify process barriers, and brainstorm areas where they wanted additional training. Interviewees suggest that carving out time to critically evaluate the BIT’s performance and process has helped Buffalo State’s team become more effective in their work. 

Though Buffalo State College used a paper survey, the Forum believes that the team chair could deliver the survey electronically.

Carving Out Time for Reflection

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Students of Concern Online Resource Center

Released January 2013, Available Online

To help members refine their BIT processes, the Forum has created a resource center that includes tools and templates gathered in the research. It provides sample procedure manuals, outreach templates, and training materials.

Students of Concern Online Resource Center

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Practice #8: Training Models

Consolidating Case Information