Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Practice #16: BIT Operations KPIs

Communicating Results Beyond the Team

Basic and Advanced KPIs

At a minimum, BITs should report annually on key performance indicators (KPIs), sharing this aggregated information with senior administrators. Basic data points to cover include the number of total referrals, the number of cases, and the types of concerns. The Forum recommends that teams compile a brief overview document with these KPIs as well some additional information about the group’s mission and process to share with campus stakeholders.

For institutions with a robust assessment infrastructure, there are a variety of additional metrics that teams may be interested in tracking given their mission, resources, and campus culture. These advanced KPIs include the number of referrals for specific affinity groups, the top referral channels, and the number of mandated assessments.

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Presenting a Snapshot of Results Data

The BIT Annual Summary

Forum research surfaced two noteworthy institutions, the University of Utah and the University of Alberta, that create annual summaries of BIT work. Interviewees suggest that the goal in producing these results communications is to help raise stakeholder awareness regarding students of concern and support services on campus.

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Reaching a Broader Audience

University of Alaska Anchorage’s Care Team Puts Results Data Online

The Care Team at the University of Alaska Anchorage takes results communication one step further. The group posts data from its annual report on the team’s website, providing visitors with information about the source and quantity of reports as well as the various types of concerns.

While this approach is too public for many institutions, the Forum believes some teams may choose to adopt this approach in the future in order to raise community awareness and bring additional transparency to the group’s work.

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Building Awareness Among Senior Leaders

Results Communications Improve Team Visibility

Sharing annual summaries and KPIs helps cultivate top-level support and build stakeholder confidence. The Forum recommends that teams use annual summaries to educate senior administrators about the group’s process and procedures. This strategy not only keeps institutional leaders informed but also ensures they have some basic familiarity with the BIT should a major crisis or high-profile incident occur.

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Linking IT Work to Student Success

Practice #17: Student Success Outcomes