Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Communicating Results Beyond the Team

Basic and Advanced KPIs

At a minimum, BITs should report annually on key performance indicators (KPIs), sharing this aggregated information with senior administrators. Basic data points to cover include the number of total referrals, the number of cases, and the types of concerns. The Forum recommends that teams compile a brief overview document with these KPIs as well some additional information about the group’s mission and process to share with campus stakeholders.

For institutions with a robust assessment infrastructure, there are a variety of additional metrics that teams may be interested in tracking given their mission, resources, and campus culture. These advanced KPIs include the number of referrals for specific affinity groups, the top referral channels, and the number of mandated assessments.

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Practice #16: BIT Operations KPIs

Presenting a Snapshot of Results Data