Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Documenting Student Attitudes and Experiences

Teams Solicit Feedback about the Intervention Process

In addition to quantitative metrics, a handful of institutions also gather qualitative data, asking students to assess their experiences and interactions with the group. At Iowa State, the Office of Student Assistance and Outreach surveys students who have interacted with the staff in order to get their feedback. The office’s survey asks students to reflect the staff ’s willingness to listen to their concern, the student’s prior knowledge of campus resources, and the usefulness of referrals.

Interviewees highlight how the instrument is designed to shed light on what constitutes success for the students referred to the office and/or the BIT.

+ Download Graphic

Looking Beyond Retention and Graduation

Student Learning Outcomes of General Interest…