Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Understanding Your Current State

Number of Yes Responses

0-2 No Assessment: The team does not track data on its workload and performance, nor does it review these quantitative measures with senior administrators and other institutional stakeholders.

The Forum urges teams in this category to track basic BIT Operations KPIs, such as the number of referrals per year and referrer demographics. These KPIs allow for a deeper understanding of team performance and workload.

3-4 Basic Assessment: The team tracks some data on its performance but lacks a nuanced understanding of case demographics, outcomes, and processes.

The Forum suggests that teams in this category compile advanced BIT Operations KPIs, such as the number of referrals by major and the number of mandated assessments, to yield a threedimensional perspective on the team’s work.

5-6 Moderate Assessment: The team tracks essential data points and communicates them to senior stakeholders. However, team members struggle to connect this data to the institution’s educational mission.

The Forum recommends that teams in this category explore Student Success Outcomes, focusing on metrics that demonstrate the team’s contribution to institutional priority, such as retention, wellness, and academic success.

7-8 Advanced Assessment: The team tracks and reports out all key data points to senior administrators, including the impact of the team’s work on student success.

The Forum advises teams in this category to integrate BIT data into strategic planning by Forecasting Future Student Needs.

Diagnostic Questions

A Troubling and Surprising Gap