Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Diagnostic Questions

The following questions are designed to guide members in evaluating their current approach for managing complex cases. Based on the number of affirmative responses, each member will fall into one of the categories on the opposite page. These categories can be used to identify tactics particularly well suited to member circumstances. Note: questions should be answered from the perspective of the BIT Chair.

1. Does your BIT assign cases to team members based on their previous interactions with a student and/or on their expertise in dealing with the student’s specific concern(s)?
2. Does your institution employ a dedicated case manager outside of Counseling Services?
3. Does the assigned lead or case manager have clearly defined responsibilities for following up with the student, recordkeeping, and updating the BIT?
4. If your institution has a dedicated case manager in Student Affairs, does this individual provide regular reports about interactions with students of concern, campus outreach efforts, and consultations with the BIT?
5. Does your team maintain a list of high-priority, ongoing cases that are reviewed regularly in BIT meetings?
6. Is the BIT notified about students who have withdrawn from the institution if the reason for withdrawal falls under the team’s mission and responsibilities?
7. Before a student of concern returns to campus, does the BIT make a recommendation about the student’s needs for future academic and personal success?
8. Is the BIT’s role in supporting students returning from leaves written into its policy statement or procedures manual?

Monitoring Complex Cases

Understanding Your Current State