Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

A Future Trend?

Dedicated Student Assistance Offices

The Forum’s work also uncovered a possible future trend in student case management. A handful of institutions have established dedicated student assistance offices to handle a variety of tasks from helping with withdrawals to providing student crisis response. Depending on how the office is structured, it may contain case managers as well as administrative staff to help with scheduling, recordkeeping, and low-level follow-up.

For example, Iowa State University’s Office of Student Assistance and Outreach Services contains three full-time staff members who are responsible for a range of duties including referring students to campus services, providing crisis response, and maintaining records for student interventions.

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A Gatekeeper and a Resource Coordinator

A Variety of Missions and Resources