Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

A Gatekeeper and a Resource Coordinator

The University of Miami’s Dean of Students Case Manager

The University of Miami stands out as an excellent example of using case managers eff ectively. Currently, Miami employs three case managers: one in counseling, one in residence life, and one in the Office of the Dean of Students (ODOS). Interviewees report that these case managers serve as front-line support for the Division of Student Aff airs. The graphic below focuses on the Dean of Students case manager.

The Dean of Student’s case manager oversees the initial evaluation of referrals, conducts outreach to the campus community, meets with students, and consults with faculty and staff . The person also convenes the Student Assessment Committee and handles the group’s recordkeeping.

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Model #2: Dedicated Case Managers

A Future Trend?