Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Model #1: Assigned Case Lead

Harper College Distributes Case Management Duties across Team

In Model 1, the BIT works as a group to select and assign a case lead for the student. This person is usually a BIT team member but in some cases might be someone outside the team based on a pre-existing relationship with the student or specifi c skill set. The case owner is then responsible for student outreach, follow-up with campus and local community, updates to the BIT, and recordkeeping. When the case is formally closed, the case owner has discharged their responsibilities.

One institution that has successfully implemented Model 1 is Harper College. Each week, the team receives about four or fi ve new referrals. The chair handles most of the referrals, but at any given time, each team member has several cases for which they are responsible. Some cases require one or two weeks of monitoring and referrals, while others may require long periods of assistance.

At Harper College, team members on call receive referrals by phone or email and serve as the initial point of contact for new cases. Serving as the initial lead requires them to follow up with referrers to gather additional information and collect relevant details from other student service units. The initial case lead also makes a preliminary assessment to determine if an emergency meeting is necessary.

Once the preliminary information is collected and recorded in a database, the initial lead presents the case to the team at the regularly scheduled, bi-weekly meeting. At that point, the team may decide to reassign the case based on a number of factors. If the case is reassigned, the new lead then follows up with the student and serves as their main point of contact until the case is closed.

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Expanding Case Management Models on Campus

Preventing Burnout by Distributing Assignments