In contrast, Model 2 involves dedicated case management resources. Institutions who use this approach have one or more FTEs responsible for regular student follow-up, communication, and ongoing support. Individuals in case management roles typically have backgrounds in counseling, social work, or student development.
While Forum research reveals a variety of different organizational structures for case managers, we strongly recommend placing the position within the Dean of Students office. This reporting structure allows the case manager to serve in more of an administrative capacity (rather than in a therapeutic role), maintaining open lines of communication with various campus stakeholders.
Case managers spend the majority of their time meeting with students, keeping records, and consulting with the campus community about students of concern. Other key duties include coordinating with other offi ces, assisting students with withdrawals and reentries, coordinating crisis response, and consulting with faculty and staff.
Case managers typically serve on BITs as either full members or conveners. The Forum, however, does not recommend having the case manager act as the BIT chair because it could potentially create a conflict of interest.