Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Preventing Burnout by Distributing Assignments

Assigned Case Owner Strategy Reduces Strain on Busy Staff

Interviewees report that this model allows them to be more eff ective in their work with students of concern because it spreads the responsibility for ongoing follow-up among a variety of practitioners. Other benefi ts of Model 1 also include the ability to handle more complex cases without adding a new position, the fl exibility to customize the dedicated point of contact to a student’s needs, and the potential to reduce staff burnout.

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Model #1: Assigned Case Lead

Model #2: Dedicated Case Managers