Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

The Frequent Flyer Problem

Ongoing Cycles of Distress Consume Disproportionate Share of Resources

The Forum’s analysis suggests that BITs are seeing growing numbers of frequent fliers and complex cases, situations that require more time, ongoing support, and increased coordination between various constituencies. If left unchecked, these trends have the long-term potential to overwhelm campus teams. 

As a result, some Student Affairs executives are starting to recognize that the BIT as a full group is not the most efficient or effective resource for conducting regular follow-up and support for these extreme cases. 

The Frequent Flyer Problem

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Understanding Your Current State

Practice #14: Student-Facing Case Management