Responding to Students of Concern

Best Practices for Behavioral Intervention Teams

Topics: Student Affairs, Student Health and Wellness, Mental Health and Counseling, Student Health Centers, Alcohol and Drug Use, Student Experience, Special Populations, Academic Support Programs

Understanding Your Current State

Number of Yes Responses

0-2 Minimal Case Management:The BIT chair handles the majority of follow-up and management for long-term cases.

The Forum recommends that teams at this level adopt the Assigned Case Leads strategy to reduce the burden on the BIT Chair and spread long-term cases among team members.

3-5 Basic Case Management: BITs either employ a dedicated case manager or assign cases among team members based on “best fit.”

Teams with basic case management strategies should consider hiring a Dedicated Case Manager and begin holding Semester in Review Sessions to prevent long-term cases from falling off the BIT radar.

6-8 Advanced Case Management: The institution employs one or more case managers outside of the Counseling Center. These individuals facilitate BIT activities and coordinate resources for students of concern.

The Forum recommends that institutions in this category consider implementing monthly case manager reports to understand emerging trends and ensure that this individual is not overwhelmed with low-level tasks. Some universities may also wish to consider setting up a Dedicated Student Assistance Office to manage a wide range of student concerns, behavioral intervention needs, and threat assessment/management.

Diagnostic Questions

The Frequent Flyer Problem