In response to the Great Recession, leaders of state systems of higher education searched for ways to cut operating costs without compromising quality. Many adopted shared services initiatives modeled after the private sector. Yet despite considerable investments in time and money, shared services often failed to yield projected efficiencies, savings, and quality improvements.
As financial pressures continue, system leaders have looked to shared services again. EAB’s research will help these executives overcome common obstacles that made the initial shared services initiatives less successful than expected.
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Shared Services Resource Center