Shared Services Resource Center

About the resource center

To support your efforts, the University Systems Forum has developed an online resource center for implementing and sustaining shared services across your system. The resources were created through an extensive literature review and more than 60 interviews with system leaders across the United States.

In addition, EAB created templates and checklists to supplement system-specific resources. Our goal is to help system executives and their campus-level colleagues accelerate implementation and improve existing shared services.

Don't forget to bookmark this page and share it with your colleagues.

Key components for a successful shared services implementation

Each of the tools below details a key component of a successful shared services implementation. We've compiled the following tools and resources to help you improve in areas around cost-savings, communication, and organizational structure.

Follow the links to individual landing pages for the five tools. There you will find detailed explanations and related resources to help guide you.

Tool 1: Financial Savings and Cost Avoidance Reporting Definitions

Tool 2: Key Performance Indicator Compendium

Tool 3: Service-Level Agreement Checklist and Examples

Tool 4: Multi-Modal Communication Planning Kit

Tool 5: Staff Transition Planning Template

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